As part of UptimeRobot’s commitment to transparency and to facilitate better problem management for our users, we have several avenues through which we communicate ongoing issues and our system status.
UptimeRobot Status Page: This is our main hub for all things status-related. Monitor the status of key components of our system, such as API, Blog, Heartbeat Handler, Knowledge Hub, Landing Page, and Monitoring Checkers.
Announcements on our Status Page: If there's an issue that's impacting our service, we immediately make an announcement on our Status Page. These announcements are posted the moment we discover an issue, ensuring you're informed about what's happening as soon as possible. While we might not provide an in-depth analysis of the problem right away, rest assured that we're on top of it. The best way to stay updated is by subscribing to these announcements - it's free, and anyone can subscribe. This ensures you're notified the moment an incident starts and when it ends, keeping you in the loop throughout.
Discord Community: Join our Discord community for real-time updates and discussions about ongoing issues. The channel goes beyond just users; it's an avenue where you can interact with UptimeRobot's support agents and developers. We always aim to contribute and resolve any arising queries as swiftly as possible. The community harnesses engaging discussions and proves to be a valuable resource for enhancing your experience with our services.
Post-Mortem Emails: In the event of a severe global issue, we send a post-mortem email to all affected users. This typically includes the cause of the issue, how we resolved it, and what steps we're taking to prevent such an issue from occurring in the future.
We understand that experiencing issues can be frustrating, and we're committed to resolving any problems that arise as quickly as possible. We believe in communicating effectively during these times so that our users are always in the loop. Remember, we're always here to help!